All EclektiKa intimate toys are made with medical-grade silicone and high-quality ABS plastic, ensuring waterproof durability. Some models feature aluminium alloy for an elegant and smooth finish. To keep your devices in optimal condition, store them in a dry, protected place, avoiding extreme temperatures and direct sunlight exposure.

Your privacy is our top priority. To ensure discretion, all orders are shipped in plain, unmarked packaging. This allows you to receive your purchases with complete confidence, without any external indications of their contents.

At EclektiKa, we are committed to ensuring your satisfaction while recognizing the unique nature of our intimate products. To facilitate a seamless experience, please review our comprehensive refund policy below:

1. Eligible Products for Refund
We accept returns and offer refunds under the following conditions:

• The product received is defective or damaged.
• The product received differs from what was ordered.

Please Note:

• Returns of opened products are not accepted.
• Only defective items are eligible for return.
• Shipping costs for errors on our part will be covered by us.
• If your package arrives damaged, opened, or with missing items, please take a photograph of the merchandise and email us the image. Include “Damaged/Open/Missing Items” in the subject line and refuse the delivery with the carrier at the time of delivery.

Return Request Timeline

• All return requests must be made within 10 days of receiving your order.

3.Refund Request Procedure

• Contact Customer Service: Email info@eclektika.com with your order number, a detailed description of the issue, and photographs if applicable.
• Approval and Instructions: After reviewing your request, we will provide instructions for returning the product. Please use a tracked shipping service for returns.
• Refund Processing: Once the product is received and inspected, we will process your refund via the original payment method. This process generally takes from 5 to 10 business days.

4. Product Condition

To be eligible for a refund, the product must be returned in its original, unopened packaging. Returns of used or opened products are not accepted due to hygiene and safety regulations.

5. Shipping Costs

• For returns resulting from our error (e.g., incorrect or defective items), we will cover the shipping costs.
• For all other returns, the customer is responsible for return shipping costs.

6. Exclusions

• We do not offer refunds or accept returns for opened, used products, or items with broken security seals.
• Gift cards and sale items are non-refundable.

7. Exchanges

Due to the intimate nature of our products, we do not offer exchanges. If you require a different item, please place a new order.

8. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

info@eclektika.com

During your visit to our website, we collect and store certain data to enhance your experience and facilitate the management of your orders. Below, we detail the information we collect and how we use it:

1. Information Collected During Browsing

• Viewed Products: We track the products you have viewed to, for example, display recently viewed items.
• Location, IP Address, and Browser Type: We use this information to estimate taxes and shipping costs.
• Shipping Address: This information is required to calculate shipping costs before you place an order and to deliver your order.

Additionally, we use cookies to track the contents of your cart as you browse our site.

2. Information Collected During Purchase

When you make a purchase, we request information including your name, billing address, shipping address, email address, phone number, credit card details or payment method, and any optional additional information such as username and password. We use this information to:

• Provide you with updates about your account and order.
• Respond to your requests, including refunds and claims.
• Process payments and prevent fraud.
• Set up your account in our store.
• Fulfil legal obligations, such as tax calculations.
• Enhance our store’s offerings.
• Send promotional messages, if you choose to receive them.

If you create an account, we store your name, address, email, and phone number to facilitate checkout and future orders.

3.Data Retention

We retain information about you for as long as necessary to fulfil the purposes for which it was collected and used, and as long as we are legally required to keep it. For example, we retain order information for 1 year for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We also store any comments or reviews you choose to leave.

4. Team Access to Information

Members of our team have access to the information you provide. For instance, store administrators and managers can access:

• Order information, such as what was purchased, when it was purchased, and where it should be shipped.
• Customer information, such as your name, email address, and billing and shipping details.

The team accesses this information to assist with order fulfilment, process refunds, and provide support.

5. Compartición de Información con Terceros

Compartimos información con terceros que nos ayudan a ofrecer nuestros pedidos y gestionar servicios para ti, por ejemplo:

Sharing Information with Third Parties

We share information with third parties who help us fulfill orders and manage services for you. For example:

Payments:
We accept payments through PayPal. When processing payments, some of your data will be shared with PayPal, including information required to process or support the payment, such as the total purchase amount and billing information. Please review PayPal’s privacy policy for further details.

At EclektiKa, we are a team of entrepreneurial women with diverse specializations, united by our passion for sexual self-care. We recognize sexuality as a fundamental aspect of human well-being that is often overlooked or misunderstood in our society.

We are dedicated to paving the way for a deeper understanding of this crucial facet of human identity. Sexual self-care encompasses the safe exploration of personal sexuality, self-awareness of one’s body, and comprehension of our sexual feelings and desires. We believe in the importance of exploring and nurturing a healthy connection with sexual self-care, promoting its significance and addressing the consequences of its neglect.

Our goal is to provide valuable information and offer products that not only meet our needs but also feature aesthetically pleasing, enjoyable, and discreet designs. We aim to support individuals in their intimate journey, whether solo or with a partner, towards a more fulfilling and mindful life.

Our Mission

To empower individuals to explore and embrace their sexuality in a safe, inclusive, and positive environment. We offer high-quality products that cater to all body types, genders, and sexual orientations, ensuring that everyone feels represented and celebrated. We are committed to education, safety, and discretion, guiding every aspect of our business to help our customers make informed and secure decisions on their path to sexual well-being.

Our Vision

To be the leading source of sexual well-being and pleasure, recognized for our unwavering commitment to inclusivity, acceptance, body diversity, and empowerment. We aspire to create a world where everyone can explore their sexuality freely and confidently, supported by a brand that values quality, education, and privacy above all.

At EclektiKa, we are here to assist you. If you need information about our products, your purchase, or shipping, please feel free to reach out to us. Our customer service team is available to address your inquiries and ensure you have the best possible experience.

You can email us at info@eclektika.com , and we will get back to you within three business days.

Thank you for choosing EclektiKa. We look forward to assisting you!